Shipping policy

When will I get my order?

Please allow up to 24 hours for your order to be shipped. Made to Order items will have the estimated processing time on the product page. Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location.

What shipping services do you offer?

We ship items directly from the designer to you. Shipping rates are calculated at checkout based on the designer’s location and rates.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number via email to follow your package from dispatch to delivery.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

How are customs and tariffs handled?

Customs Duties and Import Taxes

All international orders display applicable duties and taxes at checkout whenever possible. Shipments fulfilled on a Delivered Duty Paid (DDP) basis include these fees collected in advance and remitted by LAGREV or the shipping partner. All calculations are based on the shipment’s origin, destination, and governing trade regulations in effect at the time of purchase.

What if my item is undeliverable?

Neither LAGREV nor the designer/brand is responsible for delivery failures due to incorrect addresses, failed delivery attempts, or other delivery issues outside our control. Please ensure your shipping details are accurate at checkout.

What should I do if my item arrives damaged or I receive the wrong item?

Contact lagrev@lagrevstore.com immediately with your order number, tracking info, and photos or other proof of the issue. We’ll promptly assist you in resolving the issue.

What is your return policy?

  • Generally you have 14 days after delivery to request a return.
  • Made to Order items cannot be returned.
  • Some items are final sale or have shorter return windows—please always check the product page description before ordering.
  • Customers are responsible for return shipping costs.
  • Items must be in unused condition, with tags attached, in their original packaging, and include a receipt or proof of purchase.

Contact Us

For any questions regarding our shipping policies or for assistance with your order, please contact our customer support at lagrev@lagrevstore.com We are here to help ensure that your shopping experience is effortless and enjoyable.